This policy explains how to report payment errors, duplicate charges, withdrawal issues, and refund requests relating to BizPay™.

Failed, pending, or duplicated payments

If a payment appears pending, do not immediately repeat it. Check the transaction status and retain the payment reference. If an amount was deducted but the platform does not show a completed transaction, contact support with the date, amount, phone number used, and receipt or transaction reference. Never send your M-Pesa PIN or one-time code.

Refund eligibility

Refunds depend on the service purchased, the confirmed payment record, and applicable law. A successful payment to a merchant for goods or services may need to be resolved with that merchant. Platform or wallet fee reversals are reviewed against the relevant transaction and fee rules.

Withdrawal requests

A pending withdrawal request may be cancelled through the account where the cancellation option is available. Once a request has been approved or paid, contact support to report a problem; the platform will review the request and cannot promise a reversal where a payout has already been completed.

How to request a review

Open Live Support while signed in and provide the transaction or withdrawal code, the amount, date, and a short explanation. You may attach a screenshot after removing unrelated sensitive details. The support team will review the available records and respond through the ticket.

Contact

Use the website’s Live Support page or contact biz.pay@yahoo.com.